KB99 FAQ — all your questions answered in one place

Registering at KB99 takes just 2–3 minutes. Fill in the form, verify your mobile number via OTP, and your account is active. You can log in and start playing right away.

No. Under KB99 rules, each person may hold only one account. If multiple accounts are found, all will be closed and all bonuses will be forfeited. Play fair — stick to one account.

Yes, creating an account on KB99 is completely free. There are no fees, registration charges, or credit card requirements. Simply make your first deposit and you're ready to play.

Registration with accurate, truthful information is mandatory. Providing incorrect or false details will cause KYC verification issues at withdrawal and may result in account suspension. Please use your real name and mobile number.

Yes, you can register on KB99 without a referral code. The referral code is entirely optional. If you have one, you'll receive a bonus; if not, you'll still qualify for the standard welcome bonus.

Wait 1–2 minutes. If the OTP still hasn't arrived, click the "Resend OTP" button. If you're experiencing network issues, try requesting the OTP via email instead. If the problem persists, contact KB99 via Live Chat support.

The minimum deposit at KB99 is just BDT 100. The maximum deposit depends on your chosen payment method. bKash and Nagad generally allow up to BDT 50,000 per day. For higher amounts, please contact support.

Deposits via bKash, Nagad, and Rocket are typically processed within within 1–5 minutes balance is credited. Bank transfers may take 1–3 hours. If it's been more than 30 minutes, please contact support with your transaction ID.

KB99 does not charge any extra fees on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fees, which are beyond KB99's control.

Yes. When making a deposit on KB99, please ensure your User ID or assigned reference number please provide this accurately. Without it, your balance may not be credited automatically and manual verification will take additional time.

Yes. In KB99's responsible gaming settings, you can set your own daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. For more details, please see Responsible Gaming Visit the page for details.

Contact KB99 support immediately and provide your transaction ID, amount, and time. Our team will verify and resolve the issue promptly. Always double-check all details before making a deposit.

The minimum withdrawal amount at KB99 is BDT 500. The maximum daily withdrawal is up to BDT 1,00,000. Higher limits may apply for VIP members.

Yes. KYC verification must be completed once before your first withdrawal. You'll need to submit a copy of your National ID (NID) or passport. Once KYC is done, you won't need to repeat it.

If your withdrawal takes more than 2 hours to process, contact KB99 live chat support and provide your withdrawal ID. Delays are usually caused by incomplete KYC, unmet wagering requirements, or a security verification check.

No, bonus balance cannot be withdrawn directly. You must first meet the wagering requirement tied to the bonus. Once the requirement is fulfilled, any winnings earned from the bonus can be withdrawn. Learn more Terms & Conditionsavailable there.

KB99 charges no fees on withdrawals. However, your mobile banking provider may deduct their own receiving charges. Check your bKash/Nagad app for the exact fee details.

The wagering requirement is the condition that you must bet a specified amount before you can withdraw your bonus balance. For example, if the requirement is 20x and you receive a bonus of BDT 1,000, you must place a total of BDT 20,000 in bets before withdrawing. Learn more in the Terms & Conditions Yes.

KB99's weekly cashback bonus is credited every Monday. A set percentage (typically 5%) of your total losses from the previous week will be added to your account. VIP members receive a higher cashback rate.

When someone registers using your referral link or code and makes their first deposit, you will receive BDT 200 referral bonus Your referred friends will also receive their own welcome bonus. There is no limit on how many friends you can refer.

Yes, most bonuses have an expiry period. Typically, wagering requirements for a welcome bonus must be met within 30 days of it being issued. To check the validity of a specific bonus, visit the promotions page or Terms & Conditions See details.

Free Spins are generally issued for specific slot games. The eligible games are listed in the bonus details. They cannot be used on all slots — so be sure to read the terms when you receive a bonus.

You earn 1 loyalty point for every BDT 100 wagered. 100 points = BDT 10 cash. Log in to your account, go to the VIP dashboard, and redeem your points. Points will be added to your bonus wallet.

In Fish Games, you use a gun to shoot fish in the ocean. Different types of fish carry different point values. Taking down larger fish or boss fish rewards you with bigger prizes. The game is simple, fun, and plays great on mobile. Fish Game See full details on the page.

Yes, all KB99 Live Casino games are fully playable on mobile. Enjoy roulette, blackjack, baccarat, and more with real dealers — all the fun, right on your mobile screen.

In Bingo, you are given a card. Numbers are drawn at random — mark them off as they appear on your card. Complete a specified pattern (a line, diagonal, or full card) to win. Bingo Full terms and conditions are available on the page.

If you get disconnected during a live game, the game generally pauses and resumes from where you left off once you reconnect. For slots, any spin in progress completes automatically and the result is saved.

Yes, KB99 regularly hosts gaming tournaments. Log in and play the designated games to participate. Top scorers win special prizes. Download the app to receive tournament notifications.

First, refresh your browser or app and clear the cache. If the issue persists, take a screenshot and contact KB99 live chat support with the game name, time, and a description of the error. Funds lost due to technical errors may be eligible for a refund.

Contact KB99 support immediately and request that your account be blocked. Once your identity is verified, the support team will help you recover your account. Always use a strong password and enable 2FA.

No. KB99 will never ask for your password via email, SMS, or phone. Anyone requesting your password in KB99's name is definitely a scammer — report it to official KB99 support immediately.

Log in to your account → go to Profile Settings → find the "Two-Step Verification" option under the Security section → enable it and verify your mobile number. You will need an OTP for every login going forward.

No. KB99 does not store your card number or mobile banking PIN. All payments are processed securely through certified third-party payment gateways.

Log in to your account → Profile Settings → Responsible Gaming → select Self-Exclusion. You can choose to self-exclude for 1 month or permanently. This can also be done via KB99 support. For more details: Responsible Gaming।