Privacy & Data Protection

Your data at KB99 Fully Secured — Our Privacy Policy

How your personal information is collected, how it is used, and how it is kept secure — KB99 explains it all with full transparency.

SSL Encryption Secure Storage Never Sold to Third Parties Updated: January 2026

Why KB99 Protecting your data The Best?

The core pillars of our data protection.

128-bit SSL Encryption

Every data transfer at KB99 is protected by bank-grade 128-bit SSL encryption. Your information is never transmitted over the internet in an exposed state.

Secure Data Storage

Your personal information is stored on internationally certified secure servers. Every database is managed with firewalls and multi-layer access controls.

No Sale of Data

KB99 never sells your personal information to third parties. Your data is never used for marketing purposes without your explicit consent.

Two-Factor Authentication

KB99 keeps 2-factor authentication (2FA) active to protect your account. Login attempts from unauthorized devices are blocked.

Minimal Data Collection

KB99 collects only the data that is strictly necessary. No unnecessary information is requested, and outdated data is automatically deleted after a set period.

Instant Security Alerts

If suspicious login or account activity is detected, kb99 immediately alerts you via app and email.

Introduction — Why Is KB99 Publishing This Policy?

KB99 believes that complete honesty and transparency regarding members' personal data is the foundation of a trustworthy gaming platform. This Privacy Policy has been written in plain, clear English so that every member can easily understand it.

This policy outlines what information KB99 collects about you, how it is used, who can access it, and how you can maintain control over your own data. By using the KB99 website or app, you are deemed to have agreed to this policy.

Our goal is simple — let you enjoy KB99 with complete peace of mind. If you have any questions about data security, our support team is always ready to help.

This Privacy Policy applies solely to the KB99 platform and our mobile app.

What information does KB99 collect?

KB99 collects only the information that is necessary — nothing beyond what is required. The following types of data may be collected during registration and use of the platform:

Data Type Example Purpose
Identity Information Full name, date of birth, NID number Age Verification & KYC
Contact Information Email, mobile number Account Management
Financial information BKash/Nagad number, bank details Payment Processing
Device Information IP address, device model, OS Security & Fraud Prevention
Gaming Activity Game history, bet amounts Responsible Gaming Monitoring
Cookie data Browser preferences, session information User Experience Improvement
KB99 never stores full payment card numbers. All payment processing is handled exclusively through secure, trusted third-party gateways.

How does KB99 use your information?

KB99 uses the information it collects solely for specified purposes. Your data is never used for anything unrelated to those purposes.

  • For creating, verifying, and keeping your account secure.
  • To process deposits and withdrawals.
  • To provide customer service and support.
  • To prevent fraud, money laundering, and illegal activity.
  • To monitor gaming behaviour and ensure responsible gaming.
  • To meet legal obligations and fulfil regulatory reporting requirements.
  • To improve platform functionality and enhance the user experience.
  • To share relevant offers and bonuses with you, subject to your consent.

Who is your information shared with?

KB99 never sells your data to third parties. In certain limited situations, information may be shared — but always in a restricted and controlled manner.

  • Payment Providers: Information required for deposit and withdrawal processing is shared exclusively with verified payment gateways.
  • Legal authorities: Information may be disclosed to government agencies pursuant to a court order or legal obligation.
  • Security Partners: Specialist agencies engaged in fraud prevention — on a limited, contractual basis.
  • Game provider: Session data required to run games may be shared with the relevant game provider.
Guarantee: KB99 never provides your personal information to third parties for marketing, advertising, or any other commercial purpose.

Cookies & Tracking Technology

KB99 uses cookies on its website. Cookies are small text files stored in your browser that help remember your preferences.

  • Essential cookies: Required for login sessions and security. Disabling these will prevent the website from functioning properly.
  • Functional cookies: To remember your language, game preferences, and settings.
  • Analytics Cookies: To analyse and improve platform usage — all data is fully anonymised.
  • Marketing Cookies: Activated only with your consent. Used to show you relevant offers.
Cookies can be managed or deleted at any time via your browser settings. Please note that disabling essential cookies may affect the functionality of certain KB99 services.

How do we keep your data secure?

KB99 employs industry-leading technology to safeguard your data — not just a single layer of protection, but a comprehensive multi-layer security system.

  • 128-bit SSL/TLS encryption — the same technology used by banks.
  • Two-factor authentication (2FA) on all admin and sensitive accounts.
  • Database-level encryption — stored data remains unreadable.
  • Regular third-party cybersecurity audits.
  • Real-time suspicious activity detection system.
  • Automatic session timeout — you are logged out automatically when inactive.
  • Penetration testing and vulnerability scanning every quarter.

Your rights over your information

At KB99, you own your personal data. To ensure that, we provide you with the following rights:

Right to Access

You may request to know what information KB99 holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

After account closure, you may request the deletion of specific data.

Right to Object to Processing

You may object to the use of your data for marketing or any specific purpose.

Data Portability

You may request a downloadable copy of the data stored about you.

Marketing Opt-Out

You can unsubscribe from promotional emails and notifications at any time.

To exercise any of these rights, please contact our support team. KB99 will respond within 30 business days.

How Long Is Your Data Retained?

KB99 does not retain your data indefinitely. The retention period for each category of information is outlined below:

  • Account information: For the duration your account is active, and for 5 years after closure (as required by law).
  • Transaction Records: Retained for up to 7 years in accordance with payment regulations.
  • Gaming history: Retained for up to 2 years, then converted to anonymised data.
  • Support Ticket: Deleted 1 year after resolution.
  • Cookie data: Session cookies are deleted at the end of a session; persistent cookies last up to 12 months.
  • Marketing Information: Opting out will result in immediate removal from our marketing list.

Minor Protection Policy

KB99 strictly enforces an 18+ policy. No information is collected from, or services provided to, anyone under the age of 18.

If KB99 becomes aware that data from a minor has been collected — even if due to false information provided by the member — the account is immediately suspended and all collected data is deleted.

If you believe a minor is using KB99, please notify our support team immediately. We will take prompt action.

Privacy Policy Updates

KB99 may update this Privacy Policy as needed. Members will be notified of any significant changes via email and in-app notifications in advance.

Continued use of KB99 following any policy update will be considered acceptance of the revised terms. We recommend reviewing this page regularly. Each version displays a "Last Updated" date.

Latest Update Log: January 2026 — Cookie policy clarification, data retention period update, and addition of the user rights section.

Privacy Contact

For any questions, requests, or complaints regarding the Privacy Policy, please reach out to KB99's dedicated Privacy Team.

Email Support
30 business days response time
Live Chat
Available in Bengali 24/7
Average response time: 2 minutes
All privacy requests are handled with strict confidentiality. KB99 is committed to keeping control of your data in your hands.
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Your data is safe — Enjoy KB99 with Peace of Mind

Every piece of your information is fully secure at KB99. Open an account today and enjoy gaming in a 100% protected environment.

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